Privacy & Messaging Policy
This Privacy & Messaging Policy explains how Digii Solution collects, uses, stores, and protects your information in connection with our marketing automation, CRM, and communication services, including SMS, MMS, email, and voice services powered in part by GoHighLevel and telecom carriers.
By accessing our website, interacting with our communications, or using our services, you agree to the terms of this Privacy & Messaging Policy.
1. Introduction
Digii Solution ("Digii Solution", "we", "us", or "our") provides marketing automation, CRM, and communication services, including SMS, MMS, email, and other digital communication tools. We are responsible for the collection and processing of personal information in connection with these services.
We are committed to protecting your privacy, complying with applicable data protection and communications laws, and operating in alignment with A2P 10DLC, the Telephone Consumer Protection Act (TCPA), and carrier-level messaging policies and guidelines.
By accessing our website, submitting your information through our forms, calendars, chat widgets, or other tools, or by interacting with our SMS, MMS, email, or voice communications (collectively, the "Services"), you acknowledge that you have read and understood this Privacy & Messaging Policy and agree to be bound by it.
2. Information We Collect
We collect information that you provide directly to us, information generated through your use of our Services, and certain technical data automatically collected when you visit our website or interact with our communications. The types of information we may collect include:
Personal Information: This may include your name, email address, phone number, company name, job title, and any other information you choose to provide through our forms, calendars, chat widgets, or other input fields.
Messaging and Communication Data: In connection with our SMS, MMS, voice, email, and other communication tools, we may collect and process message content, delivery status, timestamps, phone numbers of senders and recipients, and interaction history (such as replies or opt-out requests).
Lead and Appointment Information: When you book an appointment or request a consultation, we may collect data such as your preferred meeting times, location, services of interest, and other details submitted through scheduling tools or intake forms.
Form, Calendar, and Chat Submissions: When you submit information through forms, chat widgets, pop-ups, or embedded tools on our website or landing pages, we collect the information you provide and may associate it with your profile in our CRM or marketing automation systems for follow-up and service delivery.
3. How We Use Information
We use the information we collect for legitimate business purposes, including to provide, maintain, and improve our Services, and to comply with legal and regulatory requirements. Specifically, we may use your information to:
• Provide, operate, and optimize our marketing automation, CRM, and communication tools, including SMS, MMS, email, and appointment scheduling. • Respond to your inquiries, support requests, and other communications. • Send you transactional, operational, and service-related messages via SMS, MMS, email, or phone, where permitted by law and with appropriate consent. • Schedule and manage appointments, consultations, demos, and related communications. • Personalize your experience and tailor content, offers, and recommendations based on your interactions with us. • Monitor the performance and usage of our Services, perform analytics, and improve our website, campaigns, and user experience. • Enforce our terms, prevent fraud or abuse, and protect the security and integrity of our systems. • Comply with applicable laws, regulations, industry and carrier requirements, and law enforcement requests.
We only use your personal information in ways that are compatible with the purposes described in this Privacy & Messaging Policy or that we disclose to you at the time of collection, and as otherwise permitted by law.
4. SMS & A2P Messaging Privacy
We operate our messaging programs in accordance with A2P 10DLC requirements, the TCPA, and carrier-level rules. Our SMS and MMS practices are designed to be transparent, consent-based, and privacy-focused.
Opt-In and Consent: We collect mobile phone numbers and send SMS/MMS messages only when you provide your number voluntarily and give explicit consent to receive messages from Digii Solution. Consent may be obtained via online forms, checkboxes, keywords, landing pages, or other documented methods that clearly describe the nature and frequency of messages.
Purpose and Messaging Frequency: At the point of opt-in, we disclose the primary purpose of the messaging program (for example, appointment reminders, service updates, promotional offers, or lead follow-up) and provide a reasonable description of message frequency. Actual frequency may vary based on your interactions, such as replies, bookings, or support requests.
No Sale or Sharing of SMS Consent: Your SMS consent and mobile phone number are used solely by Digii Solution (and our service providers acting on our behalf) to deliver the messaging program you opted into. We do not sell, rent, or share your SMS consent or phone number with third parties for their own marketing purposes.
Opt-Out Rights: You may opt out of receiving SMS or MMS messages from us at any time. To stop receiving text messages, reply STOP to any message you receive from us. After you send the STOP message, we may send a one-time confirmation message to confirm that you have been unsubscribed. You may also contact us directly using the contact information below to request removal from our messaging programs.
Help and Support: If you need assistance with our messaging program, you can reply HELP to any message or contact us using the information in the "Contact Information" section of this Policy.
Carrier and Messaging Compliance: Message and data rates may apply, depending on your mobile carrier plan. Carriers are not liable for delayed or undelivered messages. We maintain records of opt-ins, opt-outs, and message content where required to demonstrate compliance with A2P 10DLC and similar regulations and policies.
5. Data Sharing & Third Parties
We value your trust and do not sell your personal information. We may share your information with certain third parties only as necessary to operate our business, deliver our Services, and comply with legal obligations.
Service Providers and Processors: We may share personal information with trusted service providers who perform services on our behalf, such as CRM platforms, marketing automation and campaign tools, SMS and MMS messaging carriers, email delivery platforms, analytics providers, and hosting providers. These third parties are authorized to use your personal information only as necessary to provide services to us and are contractually obligated to protect your information.
GoHighLevel and Telecom Carriers: Our Services may be powered in part by GoHighLevel (a marketing automation and CRM platform) and by telecommunications carriers and aggregators used to deliver SMS, MMS, and voice communications. These providers process messaging and related data solely for the purpose of delivering and supporting our communication services, subject to their own privacy and security obligations.
Legal Requirements and Protection of Rights: We may disclose information if we believe it is necessary to comply with applicable laws or regulations, legal processes, or lawful requests from public and government authorities. We may also disclose information to enforce our terms and agreements, protect our operations or users, investigate fraud, or protect the rights, property, or safety of Digii Solution, our customers, or others.
Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will take reasonable steps to ensure that any successor entity honors this Privacy & Messaging Policy or provides you with notice of material changes.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy & Messaging Policy, to provide and support the Services, to resolve disputes, to enforce our agreements, and to comply with applicable legal, regulatory, and contractual requirements.
The specific retention period for your data may vary depending on the type of information and the context in which it is collected. For example, messaging logs and consent records may be retained for a period necessary to demonstrate compliance with A2P 10DLC, TCPA, and carrier requirements, while marketing and CRM records may be retained while an account or relationship is active and for a reasonable period thereafter.
When information is no longer required for the purposes described above, we will take reasonable steps to delete, anonymize, or securely store it in a non-production environment, unless a longer retention period is required or permitted by law.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or destruction. These measures may include access controls, encryption in transit where appropriate, secure hosting environments, user authentication, and staff training regarding data protection practices.
While we strive to protect your information, no security system is completely secure. We cannot guarantee the absolute security of any information transmitted to or from our systems. You are responsible for maintaining the confidentiality of any passwords and account information used in connection with our Services and for promptly notifying us of any suspected unauthorized activity.
8. Your Rights and Choices
Depending on where you reside and how you interact with our Services, you may have certain rights with respect to your personal information. Subject to applicable law, these may include:
• Right of Access: The right to request confirmation of whether we process your personal information and to obtain a copy of that information. • Right to Update or Correct: The right to request that we correct or update inaccurate or incomplete personal information about you. • Right to Deletion: The right to request that we delete certain personal information, subject to legal or contractual retention obligations. • Right to Restrict or Object: The right to object to or request restriction of certain processing activities, including direct marketing in some cases. • Right to Opt Out of Communications: The right to opt out of marketing emails by using the unsubscribe link in those emails, and to opt out of SMS/MMS messages by replying STOP, as described above. • Right to Information: The right to request more detail about how we use, share, and protect your personal information.
To exercise any of these rights, please contact us using the information in the "Contact Information" section below. We may take steps to verify your identity before fulfilling your request and may be unable to fully comply where an exception applies under applicable law or where honoring your request would interfere with our legal or contractual obligations.
9. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to help operate and improve our website and Services, analyze trends, administer the site, and understand how visitors interact with our content. Cookies are small data files stored on your device that may contain a unique identifier and other information.
We may use cookies, pixels, scripts, and analytics tools to: • Remember your preferences and settings. • Keep you signed in where applicable. • Measure the effectiveness of campaigns and user flows. • Generate aggregate statistics about website traffic and usage. • Improve website performance, security, and usability.
You can control or disable cookies through your browser settings and, in some cases, through dedicated opt-out tools provided by third-party analytics or advertising networks. Please note that disabling cookies may affect the functionality of parts of our website or your overall experience with our Services.
10. Children’s Privacy
Our Services are intended for use by businesses and adults, and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information as soon as practicable.
If you believe that a child under 13 has provided us with personal information, please contact us using the information below so we can investigate and take appropriate action.
11. Policy Updates
We may update or modify this Privacy & Messaging Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will take appropriate steps to notify you, such as posting the updated policy on our website with a new effective date or providing additional notice where required by law.
Your continued use of our website or Services after any changes become effective constitutes your acceptance of the updated Privacy & Messaging Policy. We encourage you to review this Policy periodically to stay informed about how we protect and use your information.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy & Messaging Policy or our data practices, or if you wish to exercise your privacy rights, please contact us using the details below:
Company: Digii Solution
Email: [Insert Privacy Contact Email]
Website: [Insert Website URL]
Mailing Address: [Insert Business Mailing Address]
When you contact us, please provide sufficient detail for us to understand and respond to your question or request, including, where applicable, the nature of your relationship with Digii Solution and the specific information you are inquiring about.
Navigation
© Copyright 2026. Digii Clean. All Rights Reserved.